The Director of Data Strategy at the Wyndham Group discusses the comparative challenges of the hospitality industry compared to manufacturers, their current business transformation project and the value to the business of good data.
Director, Data Strategy & Finance, Wyndham Hotel Group
Carmen Malangone served as a transformational business leader in Information Technology at Coty, the world’s largest fragrance company. During his 17 year tenure, Carmen implemented the core PLM platforms responsible for harmonizing a global R&D division, managed the global Finance portfolio, and drove key initiatives that grew the company from $250MM to the $5BN beauty powerhouse that exists today. Fast Forward to 2015 and Carmen was asked to lead Wyndham Hotel Group through a business transformation that would target massive growth at a rapid pace. A new digital roadmap and central systems innovation are just some of the reasons why Wyndham is undergoing the biggest transformation in their history. From developing an enterprise data strategy to building out a Business Insights and Analytics team, change is happening fast in the hospitality industry.