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Leading Business in the Digital Age – Insights from a CDO

Presented by Michael Nilles

Schindler’s digital transformation is about a game-changing adaptation of its business model. Driven by technology innovation and following a structured approach towards digital, Schindler’s vision is to achieve leadership in customer service by leveraging real-time data in an end-to-end connected environment.

In this interview, Michael shares his insights into leading business in the digital age, including:

  • Key criteria for digital success
  • Reorganising business around data
  • Risks and opportunities during the digital transformation
Michael Nilles, Schindler
Michael Nilles

Chief Digital Officer, Schindler

Michael Nilles is Member of the Group Executive Committee and Chief Digital Officer (CDO) for Schindler as well as the CEO of Schindler Digital Business. Michael is responsible globally for Digital Business, Transit & Access Management, Business Process Management and Information Technology.

Michael joined Schindler in 2009 as Chief Information Officer (CIO) and in 2013 he also became CEO of Schindler’s Digital Business Unit. Prior to joining Schindler, Michael was leading the digital & business transformation for Mannesmann and Bosch Rexroth AG. He started his career at SAP AG. During international assignments, he was living and working five years in China and five years in the US.

Michael also serves on the Board of Directors of Lufthansa Technik AG. He earned a master’s degree in Business Administration and Computer Science from the University of Cologne/Germany and an MBA from Kellogg School of Management of Northwestern University/USA. His and his team’s work was recognized in 2015 with the MIT Sloan CIO Leadership Award and the Digital Business Innovation Award and Michael was awarded CIO of the Year.